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FAQ's

  • How many days it will take to ship my order once it's confirmed?
    Our Standard order processing time is 1-3 working days. Orders containing customized products will be processed in 2-5 working days as these are made to order. Working days don't include Sundays and Public Holidays.
  • How can I do a self-pickup of my order?
    Processing time for Self Pickup orders is 1 working day Working days don't include Sundays and Public Holidays. Once items are ready for pickup, the customer will be informed about the same. Request you contact us at 7483347913 before scheduling a pickup.
  • How many days it will take for my order to get delivered?
    After your order is dispatched, you will get tracking details via Email/SMS/Whatsapp. Delivery/Transit time can vary between 2-10 Working days based on the distance and courier service. Courier Partners: Professional Courier, Indian Speed Post
  • Do you have COD?
    No, We do not offer COD (Cash on Delivery) service.
  • What do I do soon after I received my package?
    Upon receiving our package, It is mandatory to create a comprehensive unboxing video, documenting the entire process from the moment you open the package until it is fully unveiled, without any cuts or edits. We encourage you to showcase all angles of the package both before and after unboxing, providing a complete visual representation of the products. Without a proper unboxing video, we can not proceed further with a refund or exchange.
  • I received a damaged product. What do I do?
    Please do not worry. Drop us a mail at rainbowpellets@gmail.com or WhatsApp us at 7483347913 with an unpacking video and the image of the damaged product within 24hrs of receiving the order. We will check your videos & images and issue you a GIFT CARD for the product amount (excluding shipping charges if any paid) which can be used to place your order within the next 1 month.
  • What do I do if I don't like the product I received?
    We take utmost care in packing each and every one of our orders. To avoid after-delivery confusion like color, size, or material please check the caption completely or reach out to us before u place your order. Do not open the package if there’s any confusion with the colors, let us know before you open it. Though If you have some concern with regards to the product please email or call us and we will be happy to resolve it.
  • How can I place customised order?
    Please get in touch with us in WhatsApp at 7483347913.
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